Privacy Policy

Information we collect

We collect information you provide directly and information generated by your use of the platform.

• Account information. Name, email address, password (stored as a salted hash), date of birth (to verify eligibility), and optional profile details such as denomination and counseling preferences.
• Booking and scheduling data. Session dates and times, counselor selections, cancellations, and rescheduling history.
• Session data. Where you have provided explicit consent, session recordings are stored. Session notes written by your counselor are stored separately and are accessible only to the counselor and, if applicable, a supervising licensed professional.
• Structured messages. Messages exchanged through the platform between you and your counselor, stored securely and accessible only to the parties in that conversation.
• Payment information. Billing details are processed by Stripe. We store only a tokenized reference and the last four digits of your card for display purposes. We never store full card numbers or CVVs.

How we use your information

• To provide and improve the platform and matching services.
• To process bookings, payments, and subscription changes.
• To send transactional communications (booking confirmations, reminders, receipts).
• To comply with legal obligations, including mandatory reporting requirements.
• To detect and prevent fraud, abuse, and safety violations.
• To aggregate and analyze non-identifying usage data to improve features. We do not sell individual data to third parties.

Encryption and security

Session notes and messages are encrypted at rest using AES-256-GCM. Data in transit is protected by TLS 1.2 or higher. Sessions are private: no AI system observes, transcribes, or analyzes your counseling sessions. Our infrastructure runs on Cloudflare, which provides additional DDoS protection and network-level security.

Despite these measures, no system can guarantee absolute security. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

Session recordings

Sessions are not recorded by default. Recording is available only when both the client and the counselor provide explicit, affirmative consent before the session begins. Recordings are encrypted and stored only for the retention period you and your counselor agree to. You may request deletion of any recording at any time by contacting privacy@godlynow.com.

Transcripts

Transcripts are generated only for sessions that have been recorded with the explicit consent of both parties. Transcripts are stored alongside the associated recording and are subject to the same access controls and deletion rights.

Payments

All payment processing is handled by Stripe, Inc. GodlyNow does not store or transmit full card numbers. Stripe is a PCI-DSS Level 1 certified payment processor. Your payment data is governed by Stripe's Privacy Policy in addition to this one.

Confidentiality and its limits

What you share with your counselor is confidential. However, licensed counselors are required by law to disclose certain information in limited circumstances:

• Imminent risk of harm to yourself or to others.
• Suspected abuse or neglect of a child, dependent adult, or elderly person, where disclosure is required under applicable mandatory reporting laws.
• Where disclosure is compelled by a valid court order.

Your counselor will discuss these limits with you at the start of your relationship.

Minors

GodlyNow requires users to be at least 13 years old. Users under 18 may be required to obtain parental or guardian consent before beginning sessions, depending on applicable law and their subscription type. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, contact us at privacy@godlynow.com and we will promptly delete the account.

Data retention

We retain your account information for as long as your account is active and for a period of 7 years after account closure, to meet legal and regulatory obligations. Session notes are retained for 7 years following the last session unless applicable law requires a longer period. Recordings are deleted at the end of the agreed retention period or immediately upon request, whichever comes first.

Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated personal data, subject to legal retention requirements.
• Withdraw consent for optional data processing (such as marketing emails) at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact privacy@godlynow.com. We respond to all requests within 30 days.

Third parties

We use a small number of sub-processors to operate the platform:

• Cloudflare for infrastructure, CDN, and network security.
• Stripe for payment processing and subscription management.
• Resend for transactional email delivery (booking confirmations, reminders).

We do not sell, rent, or share your personal information with advertisers or data brokers.

Contact

If you have questions about this Privacy Policy or your data, email us at privacy@godlynow.com. For written correspondence: GodlyNow Inc., Privacy Team, and include your account email address.